Refund Policy
What we can refund, and what we cannot.
NightBloom is a consumable supplement, so the rules here are a little different from clothing or hardware. This page sets out exactly what is covered, what is not, and what we need from you in each case.
Returns on a consumable product
NightBloom is a consumable supplement. Opened or used products cannot normally be returned or resold, which is why we do not operate a standard send-it-back returns process.
Instead, we run a separate 30-Day Guarantee for eligible first orders, and we handle damaged, incorrect or missing orders directly. Both are set out below.
The 30-Day Guarantee
The 30-Day Guarantee applies to eligible first orders. Take NightBloom nightly, and if it is not right for you, submit a claim any time within 30 days of delivery.
The guarantee applies to your first order and one bottle only. Claims require your order number, the email address you used at checkout, and a clear photo showing the opened bottle and the remaining gummies.
Full terms are available on the 30-Day Guarantee page. Please read them before submitting a claim, as they set out the timings in full.
Not covered by the guarantee
- Claims sent more than 30 days after delivery.
- Repeat orders.
- Subscription renewals.
- Misuse of the product.
- Missing items, which are handled under the damaged, incorrect or missing orders section below.
- Purchases made anywhere other than the NightBloom website.
Original shipping charges are not refundable in any case.
Damaged, incorrect or missing orders
Report damaged, incorrect or missing-order issues within seven days of delivery.
Please provide your order number, a description of the problem, and clear photos where relevant. Those three things let us assess it properly the first time.
Where an order has been delivered to an address that was entered incorrectly by the customer, refunds or replacements are not guaranteed. Details on address accuracy are in our shipping policy.
Subscriptions
Cancel your subscription before the next scheduled charge. Cancellation stops future charges, but it does not reverse a charge that has already been processed.
A subscription renewal cannot be refunded simply because it was cancelled after the renewal had already gone through, so it is worth cancelling ahead of your next billing date rather than on it.
How approved refunds are issued
Each claim is reviewed before any refund is issued. Once a refund has been approved, it is returned to the original payment method used for the order.
Banks and card providers may take 7–10 business days to display an approved refund. That part is on their side rather than ours, so if the approval email has arrived and the funds have not, the wait is usually with your provider.
How to contact us
Email contact@nightbloomwellness.com and include your order number and any relevant evidence, such as photos.
For 30-Day Guarantee claims, use the subject line 30-Day Guarantee Claim so it reaches the right place.
Need to raise something?
Email us at contact@nightbloomwellness.com with your order number, or use the contact page. If you are not sure which section above applies to you, ask us and we will tell you.
Contact usSee also our shipping policy, the 30-Day Guarantee terms and the FAQ. We ship within the United States only.
*These statements have not been evaluated by the FDA. This product is not intended to diagnose, cure, prevent, or treat any disease.